Returns Policy

Returns Policy

At Funbox Activities, we want you to be delighted with your purchase. Please inspect your order as soon as it arrives and contact us promptly if anything isn't right. Our team is always happy to help find a solution. 

Change of Mind Returns

We accept returns within 14 days of delivery for eligible items.

To be eligible for a return:

  • Items must be unused, unopened and in their original condition.
  • Items must be returned in their original packaging.
  • Proof of purchase is required.
  • Return shipping costs are the responsibility of the customer.

Once your returned goods have been received and inspected, an account credit will be issued for approved returns. We do not offer refunds for change of mind purchases.

Non-Returnable Items

The following items cannot be returned for change of mind:

  • Custom-made products
  • Personalised or branded items
  • Products that have been opened, used or damaged after delivery
  • Activity kits with opened packaging or missing components
  • Clearance or discontinued items (unless faulty)

Damaged, Incorrect or Faulty Items

We take great care in packing every order. If your order arrives damaged, faulty or you have received the incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging (where applicable)

We'll work with you to resolve the issue as quickly as possible by providing a replacement, repair, account credit or refund where required under Australian Consumer Law.

Missing Items or Shortages

If you believe an item is missing from your order, please notify us within 7 days of delivery so we can investigate and resolve the issue promptly.

Account Credits

Approved account credits will be applied to your Funbox Activities account within 14 days of receiving and inspecting the returned goods.

Account credits:

  • Can be used towards any future purchase from Funbox Activities.
  • Are valid for 12 months from the date of issue.

Return Shipping

Approved returns should be sent to:

Funbox Activities
2 Simpson Street
Moorabbin VIC 3189
Australia

Warehouse Opening Hours

Monday to Thursday
9:30am to 3:30pm

Customers are responsible for return shipping costs unless the item is faulty, damaged or supplied incorrectly by Funbox Activities.

For returns valued over $100, we recommend using a tracked shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned parcels.

Additional Information

Seasonal Products

Many of our products are purchased for specific events, holiday programs and seasonal activations. We recommend checking seasonal orders as soon as they arrive.

Claims for missing, damaged or incorrect seasonal items made more than 30 days after delivery may not be accepted.

Bulk Orders

If you have placed a bulk order for your organisation, school, shopping centre or vacation care service, please inspect your delivery within 7 days of receipt.

If you notice any shortages, damages or incorrect items, please contact us promptly so we can resolve the issue as quickly as possible.

Incorrect Orders

If you've accidentally ordered the wrong product, please contact us before opening the cartons.

Where possible, we'll do our best to assist with an exchange or account credit, provided the goods are returned unused, unopened and in their original condition. Standard return conditions and return shipping costs will apply.

Delivery Delays

While we work hard to dispatch orders promptly, delivery timeframes are estimates only and may vary due to factors outside our control, including courier delays, weather events and peak periods.

If your order is time-sensitive, such as for a school holiday program, shopping centre activation or special event, we recommend placing your order well in advance. If you have any concerns about delivery timing, please contact our team before placing your order.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Questions?
If you have any questions about your order or our Returns Policy, we'd love to help. Please contact the Funbox Activities team at admin@funbox.com.au or 1300 386 269, and we'll do our best to resolve your enquiry as quickly as possible.