Privacy Policy

Privacy Policy

Effective Date: 01.01.2026

1. About This Privacy Policy

Funbox Activities (DSGJB Pty Ltd ABN 63 606 378 652) ("Funbox Activities", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our products or otherwise interact with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Who We Are

Funbox Activities
DSGJB Pty Ltd
ABN 63 606 378 652

2 Simpson Street
Moorabbin VIC 3189
Australia

Email: info@funbox.com.au

Phone: 1300 386 269

Website: www.funbox.com.au

3. What Personal Information We Collect

Depending on how you interact with us, we may collect information including:

  • Name
  • Business or organisation name
  • Job title
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Payment information (processed securely through our payment providers)
  • Purchase history
  • Communications with us
  • Website usage information
  • IP address
  • Browser type
  • Device information

If you subscribe to our newsletters or marketing communications, we also collect your marketing preferences.

4. How We Collect Information

We collect personal information when you:

  • Visit our website
  • Place an order
  • Request a quotation
  • Contact us by phone or email
  • Complete a contact form
  • Subscribe to our newsletter
  • Participate in promotions or competitions
  • Engage with us through social media

We also collect certain information automatically through cookies and website analytics.

5. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products
  • Respond to enquiries
  • Prepare quotations
  • Process payments
  • Provide customer support
  • Manage warranties, returns and credits
  • Improve our website
  • Analyse website performance
  • Detect fraud or security issues
  • Send important order updates
  • Send marketing communications where you have agreed or where permitted by law

6. Marketing Communications

From time to time, we may send you information about:

  • New products
  • Promotions
  • Catalogues
  • Seasonal offers
  • Industry news
  • Special events

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyse website traffic
  • Measure marketing effectiveness
  • Provide a better browsing experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

8. Third-Party Services

To operate our business, we work with trusted third-party service providers who may process personal information on our behalf.

These may include:

  • Shopify
  • Payment providers
  • Google Analytics
  • Google Ads
  • Meta (Facebook)
  • Email marketing providers
  • Freight and courier companies
  • Accounting software providers
  • Customer support platforms

We only provide the information necessary for these providers to perform their services.

9. Delivery Providers

Where required to deliver your order, we share relevant delivery information with freight and courier providers.

This may include:

  • Name
  • Delivery address
  • Phone number
  • Email address (where required)
  • Order details necessary to complete delivery

10. Security

We take reasonable steps to protect your personal information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

While we use commercially reasonable security measures, no method of electronic transmission or storage is completely secure.

11. Payment Information

Payment information is processed securely through trusted third-party payment providers.

Funbox Activities does not store your complete credit card details on our servers.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our products and services
  • Meet legal and taxation obligations
  • Resolve disputes
  • Enforce our agreements
  • Maintain business records

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

13. Accessing or Correcting Your Information

You may request access to the personal information we hold about you.

You may also request corrections if your information is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

14. Overseas Disclosure

Some of our service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy laws.

15. Children's Privacy

Our website is intended for adults and business customers.

We do not knowingly collect personal information from children under 18 years of age without appropriate consent.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Your continued use of our website after changes have been published constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.

Funbox Activities
DSGJB Pty Ltd
ABN 63 606 378 652

2 Simpson Street
Moorabbin VIC 3189
Australia

📧 info@funbox.com.au
📞 1300 386 269

18. Privacy Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, please contact us in writing. We will investigate your complaint and aim to respond within a reasonable timeframe.